Help

Looking for Digital File Specifications? Click Here.
Looking for address list formatting and specifications? Click Here.

How do I create my cards and place my simplecard order?

The ordering process is quite simple. Start by choosing the size and type of cards you want. We offer a variety of designs for all occasions! Our sizes include:

Flat postcard, 4.25’ x 5.7”
Greeting card that folds to 4.25” x 5.7”
Flat Deluxe postcard, 8.5” x 5.7”
Deluxe greeting card that folds to 8.5” x 5.7”

Now, choose a template for the front, then customize it with your photos (or images from our free gallery) and text. Toggle fonts, sizes and colors. Next, let us know whether we will be shipping your cards to you or mailing your cards to your address list. Then select a template to customize the backside of your card.

Uploading your own artwork or digital file?
We have a ton of helpful information available on the Modern Postcard website. You can look here to find out how to format your layout/artwork and here to learn about color quality.

Having us mail your cards to your address list? Check out our address list specifications to ensure that your list will work with our system. Once you have uploaded your list, you will need to label your columns to ensure that your addresses will appear on your envelopes correctly.
Preview your final piece, confirm your quantity and extras (envelopes and gift boxes for shipping orders) - then register as a new customer or use your Modern Postcard customer login info and move on to checkout.
Review your order and account information and complete your purchase. Then, sit back and we'll take care of the rest!

What kind of paper and print quality do you offer?

As a division of Modern Postcard, simplecard uses the same card stock and adheres to the same rigorous quality standards that our parent company has established over the last 25 years:

Environmentally responsible card stock, 100% SFI certified
State-of-the-art printing press for unrivaled color accuracy
UV coating protects color images and adds a sheen

What is included in the price of the greeting card package?

For shipping orders, our greeting card package price includes the printing and folding of your cards, customization on both sides, free envelopes and free USPS shipping.

What is included in the price if you mail my cards for me?

If we will be mailing your cards to your address list, our packages include the printing and folding of your cards, customization on both sides, envelopes, inkjetting your return address and mailing addresses on your envelopes, and postage.

I already have an online account (User ID & password) with Modern Postcard. Can I use it?

You sure can! If you’ve previously placed orders using our online ordering system, simply use the same User ID and password you previously created.

What is your turnaround time?

Shipping orders received by 12:00 P.M. (Pacific Standard Time) will print, ship and be delivered in approximately 5 business days.

Mailing Orders received by 12:00 P.M. (Pacific Standard Time) will be mailed in approximately 5 business days. Once we mail your cards, it then takes on average of 3-5 business days for your cards to arrive in mailboxes, but depending on how far they are traveling, it could take a few days more or less to reach your recipients.

Your estimated time of arrival or mail date will be listed on both the Checkout and Confirmation pages.

Can I customize the back of my cards?

Yes, you have the option to upload your own image file to any panel of your folded card. A simplecard tagline and logo will appear on the backside of your folded card unless an image file is uploaded to the backside. You can view this tagline on the back panel in the ‘Design the Outside’ step and/or the ‘Preview Your Card’ step. The tagline reads: Create your custom card at simplecard.com. Please note, if you upload an image file to the backside, the tagline and simplecard logo will not appear on your cards.

Modern Postcard will be mailing my cards to my address list for me. What postage type will be used?

If we will be mailing your cards for you, all cards, flat or folded, will be mailed in envelopes and we will be applying first class stamps. The cost of the stamp is already included in the price.

Modern Postcard will be mailing my cards for me. How will I get my address list to you?

After you have completed your front and backside layouts, we will prompt you to upload your mailing list to us. Once your list is uploaded, you will need to match your list to our format by selecting columns on your list and matching them to the appropriate column names.

What if I am unable to match the columns on my list to your formatting?

We require your list in our format in order to mail with us using simplecard. If you have any trouble matching the columns in your list to our required column labels, please use our template or call Customer Care at 877.416.4354 for assistance.

Will you be validating my list to ensure I have not made any mistakes?

It is important to note that we will not be validating your addresses for accuracy. We only provide basic validation to ensure your addresses contain required fields and that the zip codes have the proper number of digits. Once your list is uploaded and mapped to our format, you will get a preview of your list. We will also alert you of any issues that we see with your zip codes or missing required fields. Please ensure that your addresses are accurate as we are not responsible for incorrect or incomplete addresses.

I have included symbols and foreign characters in my address list.
Will they translate correctly on my envelopes?

We recommend using only standard lettering in your addresses. If you have included symbols or foreign characters, they may appear correctly in your preview online, but may not appear correctly when inkjetted onto your envelopes.

Can I use more than one list for my mailing?

No, not at this time. If you have multiple lists, we would suggest combining them into one list. Otherwise you will need to place a separate order for each additional list.

I want to have some cards mailed to my address list and some shipped directly to me.
How do I place my order?

We are currently unable to accommodate mailing and shipping in the same order. If you would like us to mail some of your cards for you and you would also like additional cards shipped to you, you can place two separate orders � one with mailing and the other with shipping. Of course, if you only want a sample or two, you can add yourself to your mailing list and get it in the mail!

Can I have my order shipped to a P.O. Box?

Yes. Simplecard orders are shipped using USPS and your cards can be sent to a P.O. Box.

Is additional postage required for Deluxe Greeting Cards due to their larger size?

No.

I am having my cards shipped to me. How can I track the shipping of my order?

You will receive an e-mail with USPS tracking information once your order has shipped.

Modern Postcard will be mailing my cards to my address list. How will I know when my order mailed?

The day that your cards are dropped in the mail, you will receive an email confirming that your order mailed.

Can I save a design and finish my order later?

Sorry, not at this time. However, each template has a number associated with it, so be sure to jot down the number. If you need to return later, you can easily locate your selected template and complete your order.

Why does my uploaded image look like a negative?

It is likely that your CMYK Jpeg has an embedded profile causing it to invert (or look like a negative). If you have a CMYK Jpeg that you would like to use, you can either untag it (in Photoshop "save as" and do not include the ICC profile) or save it as a .tiff instead of a .jpg. Please note: we will not be reviewing your files prior to printing your order, so it is important to submit useable files.

Can I order over the phone?

Currently, all simplecard orders must be completed online. However, Customer Care is available to assist you or answer any questions. Feel free to call us at 877.416.4354.

Will I receive a proof before my order is printed?

Good news! You don’t need to wait for a proof to be sent. We actually provide a detailed, online preview of your card (front & back/inside) prior to completing your order.

Will I receive a proof of my printed envelopes?

No. Your envelopes will print exactly as you type your text, so please be sure to double-check all spelling and punctuation.

Can I get a sample of simplecards?

Please feel free to email your name and address to our Customer Care team to request a sample. If you'd prefer to call, you can reach us by calling 877.416.4354.

Can I reprint my order?

If you realize you need more cards or would like to print out another batch, you will need to begin a new order. Please note that there is no discount for reprinted simplecard orders.

Can I use Modern Postcard discounts or rewards points on my simplecard order?

Unfortunately, no. Any and all offers, rewards points and discounts for Modern Postcard or simplecard may not be transferred. Thank you for understanding.

How many cards can I order with this program?

We offer quantities from 25 to 200 in increments of 25 and additional quantities of 250, 300, 400, 500. If you will be using our mailing services, the quantity printed will equal the final quantity of your mailing list, to a maximum of 500 cards.

How do I order more than 500 cards?

For larger quantities, we ask that you place your order with Modern Postcard. If you’d like to use one of our simplecard designs, simply note the template number (located below the image thumbnail) and call one of our friendly representatives at: (800) 959-8365 x2500.

I am having my cards shipped to me- how will they be shipped?

Your cards will be shipped to you for free via the USPS (additional fees apply for international shipments).

I already submitted my order, but I’d like to change something. Can I?

Sorry, no. Once an order is placed, it is immediately prepared and sent to print. No further changes can be made once an order is submitted.

What types of payment do you accept?

For all simeplcard orders, we will accept credit cards only: Visa, Master Card and American Express.

When will my credit card be charged?

Your credit card will be charged as soon as you complete your order.

Can I ship my order internationally?

Yes, but additional fees will apply. Call (877) 416-4354 to speak with a representative about International shipping.

Modern Postcard will be mailing my cards for me; can I include international addresses in my address list?

Unfortunately, no. We are unable to mail cards internationally via simplecard. We are only able to mail to any of the states listed on this link which does include Puerto Rico and Military bases: http://www.usps.com/ncsc/lookups/usps_abbreviations.html#states

Still have a question?

Feel free to email or call our Customer Care Team at (877) 416-4354.